Impartiality / Complaints

The National Laboratory Association – South Africa’s Board of Directors, management and employees are committed to uphold the principles of impartiality and objectivity in all of its operations to ensure confidence and trust in and independence of its activities (see Statement on Impartiality). An impartial appeals and complaints procedure assists in monitoring the impartiality of the NLA-SA’s certification activities. Certified persons and other stakeholders are encouraged to make use of this procedure to support the NLA-SA in its endeavors to provide the best possible certification service.